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Returns

If you have a problem with one of our products please discuss with us before returning as it may simply be a usage understanding.

We generally do not accept change of mind returns because our products are not shelf stock, we are a lighting factory that manufactures each order as it comes in and have no storage facilities to store returns. Please choose carefully!

To start a return request

  • Locate your order in ORDER HISTORY
  • Click the  View  order detail button
  • Click  Return
  • Fill out the return request form and wait for a reply from our returns team before you return the item(s).