MMLED 2 Year Industry Leading "Fairness" Warranty Policy

Our Hassle-Free Freight & Repair Process

If you experience any issues with your MakeMyLed setup at any point during your 24-month warranty period, your service is managed under our industry-leading fairness guarantee.

Hassle-Free Booking: Contact us first so that we can help diagnose and confirm your problem and then we will organize and pay for the courier return label upfront to get your gear safely to our workshop.

Our Fairness Guarantee: If you didn't accidentally contribute to the cause of the problem, then you're 100% covered! If our workshop bench assessment confirms the issue is a genuine factory component failure, MakeMyLed will fully repair or replace it and ship it back to you for free. You will never see a bill for the parts, labor, or freight

Fairness Exclusions: Fairness goes both ways. If our bench test reveals the fault was caused by external factors (such as salt-creep, water submersion, heat trapping, or power surges), the manufacturing warranty will not apply. In these instances, the upfront return courier charge organized by MakeMyLed will be added to your final invoice, along with a fair mates-rates quote for parts and the return freight back to you. (We will always contact you with photos and a fair quote before doing any workshop repairs).

• Water Ingress & Salt-Creep: Damage or internal short-circuits caused by direct water splashing, submersion, excessive humidity or salt-creep. 
• Excessive Heat: Operation in high ambient temperatures exceeding normal room temperatures.
• Inadequate Ventilation: Operating the light in an enclosed, unventilated space (e.g. sealed hood) that restricts necessary heat dissipation and air flow.
• Overloading & DIY Modifications: Damage caused by daisy-chaining too many heavy-duty lights onto a single dimmer or power supply beyond its rated capacity, or modifying the factory wiring harness.
• Power Surges: All MakeMyLed systems should be operated on a high-quality, dedicated surge protection device. This warranty does not cover damage caused by external electrical power surges, grid spikes, brownouts, or lightning strikes

Purchases from Authorised Retailers

If you purchased from one of our authorised retailers and have an issue, you can go back to the shop for help but we strongly encourage you to contact us directly for support for faster resolution.

Faults are rare and we find most issues relate to Wifi/Bluetooth connection confusion which can usually be resolved without returning the product. If however we conclude there is a likely fault we'll ask for proof of purchase and then organise with you directly to get it resolved.

Purchases from MakeMyLed website

If you purchased from MakeMyLed online and have a warranty issue, contact us for support.

Faults are rare and we find most issues relate to Wifi/Bluetooth connection confusion which can usually be resolved without returning the product. If however we conclude there is a likely fault we'll organise with you directly to get it resolved.

Change of Mind Returns

Our products are built to order in our South Australian factory, we don't carry shelf stock and for that reason we don't generally accept change of mind returns. Please choose carefully.

Received Damaged Item

If you ordered directly from MakeMyLed online and your item arrived damaged, let us know within 24 hours with the damage details and we'll contact you with further instructions.

Order Cancellation

If you ordered directly from MakeMyLed online you can cancel with full refund if we have not yet started manufacturing your order.